Effective Date: 01/01/2026

HealSpace Infra is committed to addressing customer and privacy-related concerns in a fair, transparent, and reasonable manner.

This policy provides a mechanism for users to raise concerns regarding our website, services, communications, and processing of personal data.

1. Scope

You may contact us regarding concerns relating to:

• Personal data processing
• Privacy matters
• Website enquiries
• WhatsApp communications
• Use of information submitted through our website
• Requests concerning applicable data protection rights
• Other privacy or communication-related concerns

2. How to Submit a Grievance

You may submit your grievance by email:

Email: healspaceinfra22@gmail.com

For faster handling, please mention “Privacy / Data Grievance” in the subject line and provide sufficient information about your concern.

Your complaint may include:

• Your name
• Contact details
• Nature of the grievance
• Relevant communication or enquiry details
• Any other information reasonably necessary to investigate the matter

Please do not send passwords, OTPs, payment card details, or other confidential authentication information with your grievance.

3. Verification

For requests relating to personal data, HealSpace Infra may take reasonable steps to verify the identity or authority of the person submitting the request.

This is intended to help protect personal data from unauthorised access or disclosure.

4. Review and Resolution

Upon receiving a grievance, we will review the matter and take reasonable steps to investigate and address the concern in accordance with applicable law and our internal procedures.

Where additional information is required, we may contact the person who submitted the grievance.

5. Data Protection Grievances

If your grievance concerns the processing of your personal data, we will consider the request in accordance with applicable provisions of the Digital Personal Data Protection Act, 2023 and applicable rules and regulations.

Applicable rights and remedies may depend on the provisions that are in force at the time the grievance is submitted.

6. Escalation

If you are not satisfied with the response provided by HealSpace Infra, or if the matter remains unresolved, you may have the right to pursue remedies available under applicable Indian law, including approaching the relevant authority or Data Protection Board where applicable.

Nothing in this policy limits any statutory rights or remedies available to you.

7. Changes to This Policy

HealSpace Infra may update this Grievance Redressal Policy from time to time to reflect changes in our business practices or applicable laws.

Any updated version will be published on this website with the revised effective date.

Policy Information

Name: HealSpace Infra
Email: healspaceinfra22@gmail.com
Website: https://www.healspaceinfra.com/
Jurisdiction: Guwahati, Assam, India
Effective Date: 01/01/2026
Last Updated: 01/01/2026